Our Voice Our Journey CIC
Registration Number: 16239198
Welsh Ice Ty Merlin, Caerphilly Business Park, Van Road, Caerphilly, United Kingdom, CF83 3GS
We respect your privacy and are committed to protecting your personal information.
Contact: ourvoiceourjourney@gmail.com
What we collect
- Names and contact details
- Records of consent
- Information for queries, complaints, or claims (including health and safety details)
Why we use it
- To provide services and updates
- To respond to queries or complaints
- For safeguarding and legal requirements
Lawful basis
We use your information because:
- You gave consent
- We need it to deliver a service or contract
- For safeguarding or legal obligations (special category data is handled with extra protection)
How long we keep it
We only keep information as long as necessary (e.g. incident records up to 7 years for insurance/legal purposes).
Sharing
We may share information with:
- Insurance providers
- Safeguarding organisations
- Other partners where legally required
Your rights
You can:
- Access, correct, or delete your data
- Limit or object to how we use it
- Ask us to transfer your data
- Withdraw consent at any time
Security
We protect your data with secure systems and restricted access.
Children’s data
We take extra care with children’s information and require parental or guardian consent where appropriate.
International transfers
If data is stored outside the UK (for example by cloud providers), we ensure legal safeguards are in place.
Cookies
What are browser cookies?
Browser cookies are small data files stored on your computer when you visit a website. They’re used for a range of functions, from helping content management systems and e-commerce carts work properly to tracking how many users visit a site. Cookies can also act as a memory store so when you return to a website you don’t need to re-enter information, update preferences or log in again.
Why might you want to remove browser cookies?
Some users prefer not to share personal information. In some cases, if cookies aren’t implemented correctly, they may expose users to security vulnerabilities and hackers.
Types of cookies we use
Google Analytics / Performance cookies
These cookies help us analyse how anonymous users interact with our site. They show how you arrive on our website, such as from social media, and how you move through it. This allows us to understand which content is popular so we can improve your experience and tailor our content to your needs. You can read more about how Google Analytics safeguards your data on their website.
Functionality cookies
These cookies allow our website to function properly. They include the systems that maintain the site and the security tools that protect it from hackers and bots.
Complaints
If you are unhappy, please contact us first.
You can also complain to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | www.ico.org.uk
Last updated: 06.12.2025
